The main reason your device may not be functioning will be due to connectivity of either the WiFi or the device itself. 

To troubleshoot please follow the steps below:

  1. Check device is plugged in
  2. Check it has power (Wave your hand in front of the device to trigger proximity lights)
  3. Try resetting the device (please see leave behind guide your installer left with you or you can view here)
  4. Try resetting the router, waiting for one minute and then reset the device. 

If none of these steps are successful or you would like help working through these steps please contact support through the app or website and they will be happy to help you.

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