When I try to use my digital keys, my doors won’t open and a “Network error” message appears on my app.

Likely Cause: Your phone has a poor network connection so can’t communicate effectively with our servers

Solution:

  • Check your phone’s data or Wi-Fi connection
  • If your Wi-Fi signal strength is weak, consider switching Wi-Fi off temporarily to get a stronger 3G/4G connection. If you’re standing outside your front door, your phone might be midway through the process of connecting to your home Wi-Fi, so wait a few seconds and try again. Failing this, reboot your phone.
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