Troubleshooting
If you're experiencing a problem with Klevio, there are a number of basic troubleshooting measures that you can try
My Klevio is offline.
Arriving at your destination but still don’t have keys?
How do I reset Klevio One device?
I’ve changed the Wi-Fi and now the Klevio is not connected anymore.
App-less access link doesn’t work anymore.
I’ve received ‘Welcome to Klevio - your first digital key is ready to collect’, but the ‘create a password’ link doesn’t work.
When I try to use my digital keys, my doors won’t open and the message “Uh-oh” appears with a red ‘X’ symbol on my app.
A Klevio owner shared a key with me, but I haven’t received an email.
The app keeps logging me out.
I miss-typed my email address when creating an account.
When I try to use my digital keys, the ‘“TA DA!” message and green tick symbol appear on my app, but my door/s won't open.
When I try to use my digital keys, my doors won’t open and a “Network error” message appears on my app.
I can't hear the person outside while talking through my device, or they can't hear me.