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Troubleshooting
Troubleshooting

If you're experiencing a problem with Klevio, there are a number of basic troubleshooting measures that you can try

Mark Curling avatar
By Mark1 author13 articles
My Klevio is offline.
Arriving at your destination but still don’t have keys?
How do I reset Klevio One device?
I’ve changed the Wi-Fi and now the Klevio is not connected anymore.
App-less access link doesn’t work anymore.
I’ve received ‘Welcome to Klevio - your first digital key is ready to collect’, but the ‘create a password’ link doesn’t work.
When I try to use my digital keys, my doors won’t open and the message “Uh-oh” appears with a red ‘X’ symbol on my app.
A Klevio owner shared a key with me, but I haven’t received an email.
The app keeps logging me out.
I miss-typed my email address when creating an account.
When I try to use my digital keys, the ‘“TA DA!” message and green tick symbol appear on my app, but my door/s won't open.
When I try to use my digital keys, my doors won’t open and a “Network error” message appears on my app.
I can't hear the person outside while talking through my device, or they can't hear me.
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