Troubleshooting | Klevio Help Center

Troubleshooting

If you're experiencing a problem with Klevio, there are a number of basic troubleshooting measures that you can try

5 articles in this collection
Written by Jacob Prime

When I try to use my digital keys, my doors won’t open and the message “Uh-oh” appears with a red ‘X’ symbol on my app.

Written by Jacob Prime
Updated over a week ago

When I try to use my digital keys, the ‘“TA DA!” message and green tick symbol appear on my app, but my door/s won't open.

Written by Jacob Prime
Updated over a week ago

When I try to use my digital keys, my doors won’t open and a “Network error” message appears on my app.

Written by Jacob Prime
Updated over a week ago

I can't hear the person outside while talking through my device, or they can't hear me.

Written by Jacob Prime
Updated over a week ago

I’ve been sent digital keys but can't see them in my app.

Written by Jacob Prime
Updated over a week ago