Troubleshooting

If you're experiencing a problem with Klevio, there are a number of basic troubleshooting measures that you can try

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13 articles in this collection
Written by Tina Bolta Bečaj

My Klevio is offline.

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Written by Tina Bolta Bečaj
Updated over a week ago

How do I reset Klevio One device?

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Written by Tina Bolta Bečaj
Updated over a week ago

I’ve changed the Wi-Fi and now the Klevio is not connected anymore.

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Written by Tina Bolta Bečaj
Updated this week

App-less access link doesn’t work anymore.

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Written by Tina Bolta Bečaj
Updated over a week ago

I’ve received ‘Welcome to Klevio - your first digital key is ready to collect’, but the ‘create a password’ link doesn’t work.

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Written by Tina Bolta Bečaj
Updated over a week ago

When I try to use my digital keys, my doors won’t open and the message “Uh-oh” appears with a red ‘X’ symbol on my app.

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Written by Tina Bolta Bečaj
Updated over a week ago

A Klevio owner shared a key with me, but I haven’t received an email.

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Written by Tina Bolta Bečaj
Updated over a week ago

The app keeps logging me out.

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Written by Tina Bolta Bečaj
Updated over a week ago

I miss-typed my email address when creating an account.

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Written by Tina Bolta Bečaj
Updated over a week ago

When I try to use my digital keys, the ‘“TA DA!” message and green tick symbol appear on my app, but my door/s won't open.

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Written by Tina Bolta Bečaj
Updated over a week ago

When I try to use my digital keys, my doors won’t open and a “Network error” message appears on my app.

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Written by Tina Bolta Bečaj
Updated over a week ago

I can't hear the person outside while talking through my device, or they can't hear me.

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Written by Tina Bolta Bečaj
Updated over a week ago

I’ve been sent digital keys but can't see them in my app.

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Written by Tina Bolta Bečaj
Updated over a week ago